Support / Account Management

Excell customer service team manages the porting of existing numbers when required to ensure our customer’s business feels minimum impact.

 

At Excell we make promises to our customers so, to us, it’s vital that we keep these promises. We can only do this through providing exceptional customer account management. We see each customer as unique and we want to provide each of our customers with individually tailored communication solutions which meet their needs precisely.

 

Our account managers are typically selected from an IT or business background, each account is not only appointed a dedicated field-based account manager but also dedicated person within our customer service team. We have clear escalation procedures to deal with any complex service issues with experienced personnel to handle all eventualities.

 

Our staff undergo extensive industry and CRM training and take ownership of problems from the very first telephone call from our customers and they will oversee any matter until total resolution. To us winning an account is only the first part, maintaining a client and optimising costs moving forward is even more important.

 

The tools that we provide to our customers such as the billing portal and our complete communication solutions enable us to provide a great experience to our customers.

 

As such, Excell provide an enhanced management reporting and asset management tool which enables in-depth analysis and allocation of mobile telecommunication costs.

 

Our customers can log onto our secure server anytime and view all their bill details including call costs, statistics and reports. For more information, please click here

 

We are passionate about the products we sell and strive to offer customers the best service, unrivalled product variety from our network of suppliers and excellent value.

 

These numbers come in useful from time to time:

Excell Mobile Customer Services: 0845 026 0914
Lost or Stolen: 01223 505050
Excell customers BlackBerry support line: 0800 975 9900
or email: mobilisation@excellgroup.com